Q: What size is the connector?
Most of our gaming headsets use 3.5 mm plugs to connect to the audio output jack of your source device. However, some of our gaming headsets use only USB plug-ins to connect your computer or other devices such as SHOCK one, SHOCK Spin HD and SHOCK 3D 7.1.
Q. The microphone on my gaming headset isn’t working, what should I do?
If the microphone on your gaming headset isn't working, you may try the following:
1.Make sure the microphone connector is connected to the microphone input jack of your device.
2.If you're connecting the headset to a computer, be sure the audio source is broadcasting from the correct audio output device. Please make sure you configure your computer's microphone input settings in the windows control panel correctly.
3.Test your microphone with a different application on your computer, like Skype for example.
4.Check to see if your headset's microphone mute switch has been activated. The mute switch is located on the in-line audio controller.
5.Try using your headset on a different computer or audio device.
Q. How can I correctly connect the headset to a PC or laptop?
Look for a matching color between the 3.5mm connector and the PC. A Green connector indicates speaker-out; a pink connector indicates Microphone-in
Q. I can’t hear sound from my headset, what can I do?
If you can't hear audio from your gaming headset, you may want to try the following:
- 1.Make sure the headphone connector is connected to the audio output jack of your source device.
- 2.If your headset is connected to a computer, be sure the audio source is from the correct audio out device. Please be sure you have configured your computer's microphone input settings in the Windows control panel correctly.
- 3.Try to plug the headphone connector into a different device, like a smart phone or a different computer.
- 4.Try to adjust the volume control on your headset, audio device, and applications that you are using.
Q. Where can I find the serial number for my Tt eSPORTS gaming headset?
The serial number normally located beneath the right ear pad, exposed by separating the attached ear pad.
If you can’t see it there, you may also find it on the last page of the warranty card or the sticker label on the package box.
Q. How can I clean my Tt eSPORTS gaming headset?
The foam pads are made with open cell foam, so they should not be immersed in water. You can use the sticky side of tape or a lint removal tool to clean the ear pads. Alternatively, gently wiping the fabric with a damp cloth would also be fine.
Q. My Tt eSPORTS gaming headset headband is too tight, how can I adjust it?
Tt eSPORTS gaming headset has an ultra flexible headband. You can flex it to the position you like and it will not break. More importantly, it is internally reinforced with metal, so you can bend the headband to a more comfortable position.
*If you are using a CRONOS AD, a VERTO or a SHOCK Spin series headset, each of these headsets comes with auto adjusting headband design that allows the headset to fit accordingly every time you put the headset on..
Q. Does a larger driver unit provide better sound quality?
Large driver unit comes with larger diameter which provides better bass in low frequency; it means a large size driver unit can restore low frequency more concisely. Since headsets are naturally very close to the human ear, the relationship of drive unit size and sound frequency are not that noticeable. There are many things that can affect sound, not only the driver unit but also the design, ear cup’s material composition and closed or open back. Factors like these will also affect sound quality. So the size of the drive unit is just for reference only, larger drive unit doesn’t always mean greater sound quality.
Q. How can I correctly connect the headset to a PC or Notebook?
Please check the matching signal between the 3.5mm connector and the PC. Headphone icon connector indicates the audio-out jack and the microphone icon connector indicates for Microphone-in jack.
Q. How can I contact Tt eSPORTS?
If you were unable to find the answer to your question(s) in our FAQ, please contact us here or call 1-888-697-2037 if you are located in North America or South America.
Q. How can I modify or disassemble my Tt eSPORTS product?
We cannot help you in modifying or disassembling your Tt eSPORTS product because that will void the manufacturer’s warranty on the unit. For more information on Tt eSPORTS warranty policy, please click here
Q. How do I know if the microphone is ON or OFF for ISURUS PRO in ear headset?
The microphone status is always ON for ISURUS PRO, If you do not want to use the detachable microphone, you are always able to speak via the in-line microphone!
Q. Can I change the sleeves by myself if I think the sleeve size is unsuitable?
Yes, ISURUS PRO comes with 3 sizes of silicone sleeves where you can choose the pair that best fits you naturally.
Q. What devices do the ISURUS PRO work with?
ISURUS PRO works well with devices that have combined 3.5mm audio + mic combined jack (works with all portable audio/mobile/computing devices including the iPod, iPhone, iPad, Kindle Fire, Android phones, Macbook Pro, or today’s newer Ultrabooks.)
Q. Can I use the ISURUS PRO on my PC?
Yes, you can. The ISURUS PRO comes with a splitter adapter for the combined jack, allowing you to use it with both audio and microphone jacks on your PC.
Q. Can I use ISURUS PRO for all mobile phones with 3.5mm phone jack and do the microphone and button functions work for all mobile phones on the market?
No. Due to the vast amount of different cell phones on the market, the microphone may or may not work with your cell phone or mobile device due to different protocol requirements by each manufacturer. You can however plug the headset into your device just for listening. Please refer to our ISURUS PRO webpage for more information about how to operate the inline remote.
Q. How do I clean the ear tips on my ISURUS PRO in ear headset?
To clean the ear tips, remove them from the earbuds and wash them with mild soap. Please make sure you thoroughly rinse and dry them with a soft cloth (allow them to completely dry before reattaching them to the earbuds).
